Customer First Benefits at a Glance
Key Benefits
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'Wonderware Customer First Program Key Benefits to You' Video |
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Software Maintenance Enhancements Extend your application functionality and improve your user experience by taking advantage of free software upgrades, updates, service packs, patches and hot fixes.
Remote Support
Critical Incident Response This exclusive benefit provides a level of confidence beyond traditional phone-based support. Wonderware will dispatch an expert to your site to quickly resolve outstanding technical issues and help get your production line back on track.
Automated Communications Members can receive timely electronic communications of important alerts and news. Support Usage & Summary Reports highlight Wonderware technical support case activity and history to quickly view the state of your technical issues. |
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Hosted Application Clone An Application Clone hosted by Wonderware closely mimics what is in production use at your site(s). This eliminates the time consuming "set up and replication phase" and helps resolve technical issues quickly. Testing services are available to enable low-risk hot fix, patch and product release testing on an exact copy of your Wonderware software & hardware application.
Health Check Receive a complimentary Health Check of your system on site by a qualified consultant to highlight current issues.
Personalised and Dedicated Support Team A designated, senior level support team ensures your issues receive top priority so you can focus on maximising results from your core business...
Benefits include: Customer Support Program Management - a dedicated key business liaison and customer advocate.
Technical Account Management - a dedicated technical liaison, familiar with your operating environment, manages issue escalation and resolution.
Planning and Technical Advisement - exclusively for the Elite level, this strategic advisor provides best practice
Online Support Take advantage of our user-friendly technical website: Expert Knowledgebase, Wonderware Developer Network, Wonderware Security Central, tech notes and whitepapers. Use web support to submit and track support submissions. |
What they say...
"Historian is a vital tool used to analyse key data historically. Without Historian we would be running the plant blind."
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