The Wonderware Customer First Program

Get on the fast track to success...

"I would like to say how grateful we are for your hard work in resolving our issues. Your regular updates, persistence and patience were greatly appreciated. Your efforts have made a real difference to our projects." 

Mark Allen, Software Engineer, Mechatherm International Ltd

Your investment in Wonderware software and hardware solutions is the first step in establishing a relationship with Wonderware. The Wonderware Customer First program has been carefully developed to help you maximise the value of your Wonderware software systems.

We offer a portfolio of services, resources and experience to help you get on the fast track to success.

Members receive tremendous value, as Wonderware Customer First:

• Helps accelerate project development and return on investment;

• Helps reduce cost of ownership by minimising downtime and improving operator productivity;

• Helps minimise implementation and operational risk;

• Helps you extract maximum value from your Wonderware software;

• Provides access to skilled resources to help diagnose and remedy technical issues;

• Provides access to product enhancements and new technologies to keep your software and applications current and "state-of-the-art"

Customer First Benefits at a Glance

Resources for success

Wonderware Customer First members gain access to a wealth of online tools and services to help you be successful wherever you are in your system lifecycle:

• The Wonderware Developer Network with extensive resources and a venue for online collaboration between Customer First members, integrators, 3rd party suppliers and Wonderware subject matter experts

• Whitepapers and documents designed to help you benefit from best practices

• Detailed technical notes and how-to descriptions to help you get the most out of all of your Wonderware software and hardware solutions

• Up-to-date security advice and configuration guidance for both operating systems and software applications that help you to build robust, secure and available systems, and take the guesswork out of applying security patches

• Secure remote online access to your systems minimises downtime by eliminating time-consuming data gathering and issue replication steps.

• Detailed design and deployment guides to help you get started and build efficient and well-designed implementations

• Regular online training seminars to help keep your team up to date and skills sharp

• Interactive problem-solving and diagnostic tools to supplement technical support and enable your own expert users to quickly resolve system issues

• Direct interface with technical support to help ensure that your needs for new product features are acknowledged by Wonderware.

Through any phase of your application lifecycle, Wonderware Customer First membership gives you the support, services and resources you need to be successful.